Returns Policy

Last updated: April 2, 2026

We hope you are pleased with your purchase. However, if you are not fully satisfied, you may return your item in accordance with the terms below.

You have the right to return your order within 14 days of receiving it, in accordance with UK consumer law.

To be eligible for a return, items must be:

We reserve the right to refuse returns that do not meet these conditions.

To initiate a return, please contact us at enquiries@jennifer-clair.com within 14 days of receiving your order.

Please include your order number and reason for return.

Once your return is approved, you will receive further instructions.

Refunds will be issued to the original payment method.

We will process your refund once the returned item has been received and inspected.

Please allow up to 7 working days for the refund to be processed.

Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.

We recommend using a tracked shipping service, as we are not responsible for items lost in transit.

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery.

We will arrange a replacement or refund, including return shipping where applicable.

We do not accept returns on:

If you have any questions regarding returns, please contact us at:

Email: enquiries@jennifer-clair.com
We aim to respond within 24 hours.