FAQs – Jennifer Clair

BESPOKE HAUTE COUTURE

What do you create? What do you create?

We create bespoke evening, tailoring and bridal couture pieces, using the finest fabrics, hand embroidered and made to measure in London.

Do you create Childrenswear? Do you create Childrenswear?

We create couture pieces from as young as 6 months up to 16 years old, using fabrics suitable for sensitive skin and non-abrasive hand embroideries.

What is the lead-time for a couture piece? What is the lead-time for a couture piece?

Our gowns take between two and four months to create, depending on the design.

Please inform us if you have a shorter timeframe and we can try to accommodate your request.

For dress enquiries, contact us here enquiries@jennifer-clair.com

Can I buy/purchase a dress that has already been made for someone else? Can I buy/purchase a dress that has already been made for someone else?

Each Haute Couture piece is conceived as a one-of-a-kind creation and is available exclusively through private bespoke commission. We do not reproduce designs, but we can create a unique piece for you, or reinterpret a silhouette from our collections to reflect your vision.

Our Demi-Couture collection, however, is available to purchase directly through our website.

For your own unique creation, contact us at enquiries@jennifer-clair.com

How many fittings will I have? How many fittings will I have?

Each Jennifer Clair couture piece is meticulously created over series of fittings. We would advise a minimum of two to three fittings.

Where do fittings take place? Where do fittings take place?

The fittings can take place in London or we are able to travel to your preferred destination of choice (an additional cost may apply).

Are you a sustainable brand? Are you a sustainable brand?

We source our materials from a carefully selected niche of ecologically driven manufacturers, as well as continuously following innovative ways to remain ethically driven.

What payment methods do you accept? What payment methods do you accept?

We accept all major credit and debit cards, along with secure online payment methods available at checkout.

Alternative payment options, including bank transfers and cryptocurrency, can be arranged upon request.

Do you offer an after-care service? Do you offer an after-care service?

We offer an after-care service, bespoke to each client’s needs (additional charges may apply).

Returns, exchange and cancellation policy Returns, exchange and cancellation policy

Any products bought from Jennifer Clair are made-to-order and therefore are non-refundable. However, we can make minor alterations and changes to the original design if agreed by both parties.

Full payment is required before work commences on the order; therefore, cancellations are not accepted once payment is received.