Last updated: October 25, 2024

This Privacy Policy describes how JENNIFER CLAIR LIMITED ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.jennifer-clair.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for legal, regulatory, or operational reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. We may use this information to communicate with you, provide and improve our Services, comply with legal obligations, enforce our terms, and protect our rights.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and Services.

Information you provide directly to us may include:

- Contact details such as your name, address, phone number, and email
- Order information such as billing and shipping address, payment confirmation, and purchase details
- Account information such as login credentials
- Customer support information including messages you send to us

Information collected automatically may include:
- IP address
- Browser and device information
- Usage data such as pages visited and interactions

Information from third parties may include:
Shopify (our platform provider)
- Payment processors
- Analytics and marketing providers

How We Use Your Personal Information

We use your personal information to:
- Process and fulfil your orders
- Provide customer support
- Manage your account
- Communicate with you, including order updates
- Improve our Services and website
- Prevent fraud and ensure security
- Send marketing communications where permitted

Legal Basis (UK GDPR / GDPR)

Where required, we rely on the following legal bases:
- Contract (to fulfil your order)
- Legal obligation
- Legitimate interests (to improve services and prevent fraud)
- Consent (for marketing communications)

Cookies

We use cookies and similar technologies to operate and improve our Site. These help us remember your preferences, enable core functionality, analyse performance, and deliver relevant advertising. You can manage cookies through your browser settings. Disabling cookies may affect site functionality. Please refer to our separate Cookies Policy for more details.

How We Disclose Personal Information
We may share your personal information with:
- Service providers (such as Shopify, payment processors, and delivery partners)
- Analytics and marketing providers
- Authorities where required by law

All third parties are required to respect the security of your personal data.

International Transfers

As we operate globally, your personal information may be transferred outside the UK. Where this occurs, appropriate safeguards such as Standard Contractual Clauses are used.

Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy and to comply with legal obligations.

Your Rights

Depending on your location, you may have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent at any time

To exercise your rights, please contact us using the details below.

Children's Data

Our Services are not intended for children under 16, and we do not knowingly collect their personal data.

Contact

If you have any questions about this Privacy Policy or your data, you can contact us at:

JENNIFER CLAIR LIMITED
Company number: 12318329
Registered in England and Wales
Registered office: Suite 1, First Floor, 20a The Mall, Ealing, London, United Kingdom, W5 2PJ

Email: enquiries@jennifer-clair.com
We aim to respond within 24 hours.